Refund policy

At OnCare Medical, customer satisfaction is our priority.

We accept returns within 7 days of delivery if:

• The product is damaged
• The wrong item was delivered
• The product is defective

📦 Return Conditions:

• Item must be unused and in original packaging
• Proof of purchase is required

🚫 Non-Returnable Items:

• Opened hygiene products (such as diapers, medical supplies)
• Used items

💰 Refund Process:

• Once your return is approved, refunds will be processed within 5–7 business days
• Refund will be issued to your original payment method

To request a return, contact us at:
📧 khalil.org@gmail.com